servicemax administration Practice Questions & Answers (Set 1) | CodeWme
#1 Which type of record can be automatically generated as a result of preventive maintenance configuration and execution of a PM Process? Select 1
✅ Answer: Work Orders
Executing a PM Process generates Work Orders for assets that meet the maintenance criteria.
#2 What triggers auto-entitlement to evaluate and apply coverage? Select 1
✅ Answer: Saving a Work Order or Case with Perform Auto Entitlement checked
Auto-entitlement is triggered by the 'on-save' event of a record where the entitlement checkbox is active.
#3 True or False: Time-based preventive maintenance allows coverage by Product, Account, or Location. Condition-based preventive maintenance is limited to Product coverage only. Select 1
✅ Answer: True
Condition-based PM requires Technical Attributes which are only available at the Installed Product level.
#4 SFM Expressions can be used to control which of the following? (Choose 2) Select all that apply
✅ Answer: When an SFM transaction is available to users, When a wizard step is enabled or disabled
Expressions act as filters for transaction availability and wizard step visibility/enablement.
#5 What is the primary purpose of Service Offerings in ServiceMax Core? Select 1
✅ Answer: To define quantities, limits and coverage levels for Available Services on a Service Plan
Service Offerings define the specific limits and discounts for services included in a plan.
#6 An administrator is configuring a multi-step SFM wizard and wants users to move directly from one transaction page layout to the next without returning to the original record page. Which Wizard step feature allows this behavior? Select 1
✅ Answer: Handover
Handover allows for a seamless transition between multiple SFM transaction steps.
#7 Which components are NOT included as part of the ServiceMax managed package? (Choose 2) Select all that apply
✅ Answer: Salesforce Standard Objects, Salesforce Queues
Standard Objects and Queues are native Salesforce platform features, not package-specific components.
#8 Which statement correctly describes the ServiceMax upgrade model? Select 1
✅ Answer: ServiceMax supports upgrades only, and environments cannot be rolled back after installing a newer package version
Managed packages on Salesforce do not support version downgrades or rollbacks.
#9 Which SFM transactions types are only supported on mobile? (Choose 2) Select all that apply
✅ Answer: View an existing record with/without its Child records, Convert existing Child records to new Child records and add new Child records
Viewing records and specific inventory conversions are exclusive features of the mobile SFM engine.
#10 An organization receives a notice that only devices produced during a specific manufacturing batch are impacted by a defect. Which FCO Search type should be used to identify the impacted records? Select 1
✅ Answer: Batch/Lot & Serialized Stock
This search type specifically filters by manufacturing data like Batch or Lot numbers.
#11 When coverage is added to an existing Service Contract, what does SET003 (PM Plan Behavior when Contract Coverage is Added) control? Select 1
✅ Answer: Whether new coverage creates a new PM Plan or is added to an existing PM Plan
SET003 determines if new equipment gets its own PM plan or joins an existing one on the contract.
#12 What are the two modes of execution for SFM transactions? Select 1
✅ Answer: Background and Interactive
Interactive mode involves a UI; Background mode runs logic without showing a screen.
#13 When defining Applicable Products on a PM Plan Template, how can products be associated? Select 1
✅ Answer: By Product, Product Line, or Product Family
Templates use the product hierarchy (Family/Line/Product) for broad maintenance coverage.
#14 Which types of coverage can be defined within a Warranty Term? (Choose 3) Select all that apply
✅ Answer: Labor, Materials, Expenses
Standard Warranty coverage categories include Labor, Materials (Parts), and Expenses.
#15 When creating an SFM mapping, which mapping types are available? (Choose 3) Select all that apply
✅ Answer: Field, Value, Literal/Formula
The three methods for defining source data are Field, Value, and Literal/Formula.
#16 True or False: Configuration of pricing-related components, such as Pricing Rules and Labor or Parts Pricing, is required for users to create a Service Contract from a Service Plan. Select 1
✅ Answer: False
Pricing components are optional for the technical generation of a contract, though needed for billing.
#17 Under which conditions can a Product Warranty be automatically generated in ServiceMax Core? (Choose 3) Select all that apply
✅ Answer: When automatic warranty generation settings are enabled, When an Installed Product is created, When an Installed Product is updated
Warranties generate when settings allow it and a physical asset is created or updated.
#18 A service organization offers remote troubleshooting and promises customers an initial response within 60 minutes and full resolution of the issue within five days. What element should an admin configure to support this offering in Service Plans/Service Contracts? Select 1
✅ Answer: SLA (Service Level Agreement) Terms
SLA Terms define and track time-based service commitments like response and resolution windows.
#19 What should an administrator configure to ensure that only active products appear in the Product lookup when technicians use an SFM transaction to record time and materials? Select 1
✅ Answer: Lookup configuration (lookup filters)
Lookup configurations allow admins to set data-entry filters on specific fields within an SFM.
#20 Which of the following is NOT a delivery output type generated by a Field Change Order (FCO)? Select all that apply
✅ Answer: Installed Products, Opportunities
FCOs target Installed Products but do not generate them. Opportunities are sales-related and not a standard FCO output.