SALESFORCE OMNISTUDIO CONSULTANT

salesforce omnistudio consultant Practice Questions & Answers (Set 6) | CodeWme

📝 Instructions: Read the hint to know if you need to select one or multiple options.

#1 A business process needs to perform a multi step calculation on each contact record in a list. Using an Integration Procedure to process the list, which feature can be used to meet this requirement? Select 1

A. Batch Action
B. Data Mapper Transform Action
C. Loop Block
D. Conditional Block

✅ Answer: Loop Block

Explanation:
The Loop Block enables the Integration Procedure to iterate through a list of records and perform a sequence of actions on each item.

#2 A consultant has a project with the following requirement: Agents need to follow a standard customer greeting script in order to ensure brand consistency. Which Omniscript element should the consultant recommend to ensure the agents can see and follow these standard scripts? Select 1

A. Headline
B. Line Break
C. Action
D. Text Area

✅ Answer: Headline

Explanation:
While 'Text Block' is the ideal element, among the choices provided, 'Headline' is the only display-only element capable of showing read-only text to the user.

#3 A business plans to implement new tools... requirements: 'At a glance' dashboards... Lists of customer bills (external). Which two Flexcard benefits should the consultant highlight? (Select 2) Select all that apply

A. Display different actions based on context.
B. Allow customers to enter bill payment information.
C. Display a 360° view of the customer.
D. Guide users through complex processes.

✅ Answer: Display different actions based on context., Display a 360° view of the customer.

Explanation:
Flexcards provide a 360° view by aggregating internal and external data, and context-aware actions improve efficiency.

#4 The client wants to include account status, priority level, creation date, and company logo. They also want to include actions such as closing a case... What is the best approach for the consultant to meet the client's requirements? Select 1

A. Use Data Mappers to transfer and transform the necessary data.
B. Use Omniscripts to create a script that displays the required information.
C. Use the Flexcard Designer to create a Flexcard, adding the necessary fields and actions.
D. Use Integration Procedures to integrate the necessary data.

✅ Answer: Use the Flexcard Designer to create a Flexcard, adding the necessary fields and actions.

Explanation:
The Flexcard Designer is the UI tool used to layout fields, images, and action buttons for a dashboard-style component.

#5 A telecommunications company wants to create a 360° view... installed products can have 4 different statuses... Agents complete different processes, depending on status. Which two Flexcard features should the consultant use? (Select 2) Select all that apply

A. Omnistudio Action
B. Flyout
C. States
D. Custom Style

✅ Answer: Omnistudio Action, States

Explanation:
States allow the card to change layout/buttons based on the 'Status' field, and Omnistudio Actions are used to configure the specific buttons for each process.

#6 Salesforce Omnistudio Consultant is creating an Omniscript... wants to enhance the performance and usability. What is one best practice the consultant can follow? Select 1

A. Use the Salesforce Lightning App Builder.
B. Use custom Lightning web components with LWC Omniscripts.
C. Use the Classic Omniscript Designer.
D. Use Angular Omniscripts.

✅ Answer: Use custom Lightning web components with LWC Omniscripts.

Explanation:
LWC Omniscripts offer superior performance over legacy Angular scripts and allow for extension via custom Lightning Web Components.

#7 Which two functions can be performed by Data Mappers? (Select 2) Select all that apply

A. Read and write data to external systems
B. Transform data
C. Read and write data to Salesforce
D. Combine requests into a single response

✅ Answer: Transform data, Read and write data to Salesforce

Explanation:
Data Mappers are dedicated to Salesforce I/O (Extract/Load) and data transformation (Transform). They cannot access external systems directly.

#8 Which Omnistudio tool can be used to invoke scheduled jobs? Select 1

A. Data Mapper Extract
B. Integration Procedure
C. Data Mapper Transform
D. Data Mapper Load

✅ Answer: Integration Procedure

Explanation:
Integration Procedures can be scheduled to run as background batch jobs (via Apex or Vlocity Scheduled Jobs) to perform complex logic.

#9 Many processes need to update contact data at different points in the process. Which solution should the consultant recommend to efficiently meet these requirements? Select 1

A. Create an Integration Procedure to update contact data with 'Chain On Step' enabled.
B. Create an Omniscript to update contact data and invoke it when other Omniscripts complete.
C. Create an Omniscript that uses the reusable property to update contact data and embed it in other Omniscripts
D. Create a Flexcard for contacts, and add an Update Contact Details Omniscript as an action.

✅ Answer: Create an Omniscript that uses the reusable property to update contact data and embed it in other Omniscripts

Explanation:
A Reusable Omniscript allows the 'Update Contact' logic and UI to be defined once and embedded into any other parent Omniscript that needs it.

#10 A consultant is tasked with migrating Calculation Matrices and Procedures... What is a key consideration when migrating Calculation Matrices and Procedures? Select 1

A. Matrices can be migrated without considerations.
B. Procedures can be migrated without considerations.
C. Matrices can be migrated with minimal considerations.
D. Looping procedures cannot be migrated as expression sets.

✅ Answer: Looping procedures cannot be migrated as expression sets.

Explanation:
Expression Sets do not support the same native looping configuration as legacy Calculation Procedures, requiring an architectural redesign (e.g., looping in an IP).

#11 Agent enters the new contact information using an Omniscript and then needs to generate a PDF with the contact information pre-filled. What should the consultant recommend to generate the pre filled PDF? Select 1

A. Integration Procedure
B. Flexcard Action
C. Omnistudio Action
D. Data Mapper

✅ Answer: Data Mapper

Explanation:
A Data Mapper Transform is required to map the Omniscript JSON data to the specific fields (tokens) inside the PDF template for pre-filling.

#12 A company has a requirement to create a 360° view... parent Flexcard that contains five child Flexcards... Based on the Flexcard capabilities, how many different data sources can be configured for the Flexcards in this scenario? Select 1

A. 6
B. 2
C. 5
D. 1

✅ Answer: 6

Explanation:
Each of the 5 Child Flexcards plus the 1 Parent Flexcard can have its own independent data source.

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