salesforce omnistudio consultant Practice Questions & Answers (Set 1) | CodeWme
#1 A business implements several OmniScripts and requests a design review to identify possible improvements. During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labels and input elements. What can the consultant recommend to improve these OmniScripts? Select 1
✅ Answer: wkjefn
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#2 A business needs to display installed products for field service technicians on service calls using a mobile device. The installed product information must be summarized so the technician can see key details at a glance. However, the technician also needs to sometimes access a list of past service dates for each product. Which two FlexCards features should the consultant recommend to meet this requirement? Select all that apply
✅ Answer: Use card states, Use flyouts
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#3 An insurance company wants to create an OmniScript that allows the user to review and change account details such as phone number and website. In this process, the following functionality is needed: Enter the company's website; Enter the account phone number; Each field should display on a separate line of the page. Which three elements should the consultant include in the OmniScript design solution? Select all that apply
✅ Answer: Text, Line Break, Telephone
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#4 When designing OmniScripts, which three best practices should consultants recommend to increase user adoption? Select all that apply
✅ Answer: Divide complex processes into sections, Provide user help text, Prefill data for users when possible
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#5 A business implements FlexCards in their customer 360° view. The business wants to add a new action to one of the FlexCards that redirects users to an external web page. Which type of action should the consultant recommend to meet this new requirement? Select 1
✅ Answer: URL
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#6 A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard. How many different data sources can be configured using FlexCards in this scenario? Select 1
✅ Answer: 6
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#7 A business wants to create a reusable OmniScript to capture customer payment information during the ordering process. The business decides that the first step of the payment process should include: Payment type (credit card or bank account); Payment amount. Which two elements should the consultant recommend for this step of the process? Select all that apply
✅ Answer: Currency, Radio
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#8 How many levels deep can reusable OmniScripts be nested? Select 1
✅ Answer: Unlimited
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#9 Which three use cases should be implemented using Calculation Procedures & Matrices? Select all that apply
✅ Answer: Use a house's address, size, and age of the building to determine an insurance premium., Use location and past usage to determine the monthly cost for an energy product., Use rules to determine eligible insurance products based on a house's address and age of the building.
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#10 In which two scenarios should a DataRaptor be used? Select all that apply
✅ Answer: To retrieve an account and its related contacts, To merge the city and state fields into a single field
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#11 A company needs to create multiple guided processes on their public website. The processes need to be styled using the corporate branding kit. The corporate branding kit includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit and the website's style guide to be globally implemented in these new processes. Which three OmniStudio features and tools should the consultant recommend to meet these requirements? Select all that apply
✅ Answer: Newport Design System, OmniScript, Custom Styles
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#12 A business requires a solution to generate an event (platform event) using account information. All the event information is related to the customer and is stored in Salesforce. Using an Integration Procedure, which two actions are necessary to design this solution? Select all that apply
✅ Answer: DataRaptor Post, DataRaptor Extract
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#13 A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process has the following steps: Step 1: Enter account name to retrieve account information; Step 2: Review and edit account information; Step 3: Select products; Step 4: Enter payment Information. Following best practices, what suggestion should the consultant make to improve the design? Select 1
✅ Answer: Remove Step 1 and prefill the account information automatically.
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#14 A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a very long-running process that makes users impatient. Which feature should the consultant recommend to improve performance and address users' concerns? Select 1
✅ Answer: Chaining
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#15 A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when viewing the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered. Which two FlexCard features should the consultant recommend to address this issue? Select all that apply
✅ Answer: Use a flyout action to display additional information, Put specific fields in a collapsible block
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#16 A telecommunications company wants to create a 360° view of their customers, including all customer installed products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of the installed product. The consultant creates an inventory of all statuses and processes as shown below. Status = Active: Pay bill, Review usage, Cancel service. Status = Suspended: Pay bill, Reconnect service, Cancel service. Status = Pending installation: Set up billing, Schedule installation, Cancel installation. Status = Canceled: Pay bill, Disconnect service, Reconnect service. Which two FlexCard features should the consultant use to meet these requirements? Select all that apply
✅ Answer: Flyout, States
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#17 An existing OmniScript used to capture and update customer information displays the following information on the same page: Name, Age, Street, Last name, Postal code, Gender, State, Phone, City, Country, Email. Users report that the information displays in no specific order. Users experience errors when filling the information because it is not categorized. The process fails after submission because the mandatory fields are blank. How can the consultant improve the user experience of the OmniScript? Select 1
✅ Answer: Use Section to break the information and Headline to the title and a required icon in the input
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#18 A company needs to create an OmniScript with three steps. * Step 1: Enter customer details * Step 2: Select a product * Step 3: Display a price retrieved from a REST API The product's price should automatically display in Step 3. What should the consultant add to the design of the OmniScript to meet these requirements? Select 1
✅ Answer: Integration Procedure Action between Step 2 and Step 3
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#19 Which OmniStudio tool is optimized for performance and minimizes configuration time? Select 1
✅ Answer: Integration Procedure
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#20 A company needs to create a new quote estimation process for its services team. This process involves multiple steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price for the quote. The data that needs to be entered in each row includes: * Service category * Number of hours * Hourly rate The number of hours should be multiplied with the hourly rate to calculate the total for each row. Which three OmniScript elements should the consultant recommend to meet these requirements? Select all that apply
✅ Answer: Edit Block, Formula, Step
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